Return & Exchange Policy

At GoRealzhy, we want every child to enjoy our toys with a smile. 😊

If something goes wrong, we’re here to help — just follow the simple steps below.

3-Day Reporting Window

Please report any damage within 3 days of delivery.

An unboxing video is compulsory so we can clearly understand the issue and resolve it quickly.

Share:

• Order number
• Unboxing video
• Photos of the damage

Damaged Electronic Toys

We accept returns only for damaged electronic products.

• Product must be unused and in original packaging.
• Our shipping partner will arrange pickup after approval.
• Since shipping is free at the time of purchase, actual shipping charges (forward + reverse, if applicable) will be deducted from the refund.

Refunds are processed within 5–7 working days after inspection.

PUZZLE Products

Puzzles are non-returnable.

However, if you receive a damaged puzzle, we will gladly arrange an exchange (with proper unboxing video).

Please Note:

Claims cannot be accepted without:

• Proper unboxing video
• Reporting within 3 days
• Original packaging

We truly value your trust and are committed to fair resolutions.